Privacy Policy

Last updated: March 11, 2026

1. Information We Collect

When you use Pets In Heaven Memorial Portraits, we may collect the following information:

  • Pet Photos: Images you upload for portrait generation. These are stored temporarily and automatically deleted after 30 days.
  • Pet Details: Your pet's name and type, used solely to personalize your memorial portraits.
  • Email Address: If you choose to provide it, for order confirmations and portrait delivery.
  • Payment Information: Processed securely through Stripe. We never store your card details.

2. How We Use Your Information

We use your information exclusively to:

  • Generate personalized memorial portraits of your pet
  • Process canvas print orders and shipping
  • Send order confirmations and delivery updates
  • Improve our portrait generation quality

We will never sell, share, or distribute your personal information or pet photos to third parties for marketing purposes.

3. Photo Storage & Deletion

Your uploaded pet photos and generated portraits are stored securely using encrypted cloud storage. All photos and generated portraits are automatically deleted after 30 days. We recommend downloading your portraits promptly after generation. If you wish to have your data deleted sooner, please contact us.

4. Payment Security

All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. We never have access to your full credit card number, CVV, or other sensitive payment details. Your payment information is transmitted directly to Stripe using industry-standard encryption.

5. Cookies

We use essential cookies to maintain your session while generating portraits. We do not use tracking cookies or third-party advertising cookies.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Request deletion of your data at any time
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or visit our page.